Returns & exchanges
If the fit isn't right, tell us.
Every piece is made in a run of forty, so we'd rather get you into the right size than have something sit unworn. Message us on WhatsApp and we'll sort it out with you directly.
Exchanges
- Within 7 days of receiving your order, we'll exchange a piece for another size or another piece of the same value, as long as that size is still in stock.
- The piece must be unworn and unwashed, with the gold foil hang tag still attached.
- Inside the Kathmandu valley we can usually arrange a swap by courier. Outside it, the return courier is paid by you and the piece going back out is on us.
Refunds
- If a piece arrives damaged, faulty or not what you ordered, you get a full refund or a replacement, whichever you prefer — send us a photo and we'll take it from there.
- Changed your mind and the piece is still unworn with its tag? We'll refund it within 7 days of delivery, less the delivery charge.
- Refunds go back the way you paid — to the same eSewa, Khalti, Fonepay or bank account — usually within 3 working days of the piece reaching us.
What we can't take back
- Pieces that have been worn, washed, altered or had the tag removed.
- Anything reported more than 7 days after it reached you.
- Pieces bought as final-sale, where that was stated at the time.
Start a return
Message us with your order number (it's on your invoice, like GW/26-27/0001), what you'd like to do, and a photo if something's wrong.